Our first tip is simple: make sure your intranets is up to date. Here are some details on the history of the intranet and how our understanding of them changed in 2021:
The first intranets were nothing more than lists of links. A
1996 BusinessWeek article by Amy Cortese describes a corporate intranet
consisting of "over two dozen corporate databases that employees can view
by clicking on bright blue hyperlinks."
However, in today's world, intranets include more features
such as document management and corporate newsletters. The most
forward-thinking intranets are built with familiar social experiences to serve
staff who are just getting younger; I like the ability to like, share and
comment on content.
Social media features, modern design and user-friendliness
are essential features of any intranet today. The intranet should have a modern
interface that resembles other technologies with which employees regularly
interact. Common complaints about outdated intranets include "poor user
experience" and "outdated and outdated content." Since most
employees, especially millennials and Gen Z, do not want to use legacy
software, they will avoid it in every possible way. A modern user interface
designed with the needs of the end user in mind is key to expanding intranet
adoption.
A modern intranet is not only easy to use, but it also needs
to be flexible enough to meet the specific needs of your business. A startup or
small to medium business will have different needs and requirements than a
larger organization. Modern intranets also need to be designed with the needs
of remote workers in mind, such as ease of remote access and security. More on
this below:
Optimize your intranets for remote work.
“Remote work is the future”: in 2021 this is no longer a
cliché, but a proven fact. The COVID-19 pandemic has prompteds many companies
to work remotely. Some of them are planning to stay on the sidelines or switch
to a hybrid model.
A Gartner survey found that 82% of business leaders plan to
continue working remotely for some time after the pandemic. 47% plan to allow
their employees to work from home full time. Gartner predicts that demand for
remote work will grow by 30% by 2030. This is due to the arrival of Gen Z
employees.
What is important is an intranet optimized for remote
working. The first place to start is to make sure the software is easy to
access without using a corporate device. Cloud-based software (SaaS) like
Workvivo allows employees to access it from anywhere.
Your intranets should be designed to meet the specific needs
of the remote teams. Many of them are related to communication. Some
telecommuters report experiencing "zoom fatigue" (fatigue from many
video conferencing). Others may struggle with anxiety, sadness, stress,
loneliness, or anxiety.
There has been a lot of talk lately about how instant
messaging and video messaging apps like Slack and Teams distract, tire, and
ultimately overwhelm employees.
At the end of the line? They are not meant for this hybrid
workplace the world is heading for.
A modern intranet can help you solve these problems. When
used as a digital office for communication, the asynchronous nature, where
people can consume at their own pace, creates deeper connections with less
distraction.
3. User experience is the key to success: best practices for
intranet user interface.
We've already mentioned the importance of an easy-to-use
internal network. Older intranets like Sharepoint are not always the easiest to
use or the most attractive. Research shows that users prefer “beautiful”
products over usable ones, but not beautiful ones.